Mobile Application & Internet Banking

The application is compatible with the following smart phone devices’ operating systems:

• Apple iOS 11 
• Android 6.0
• Huawei 6.0

ALEXBANK Mobile Banking application is only available for Individual Customers.

For your convenience, ALEXBANK Mobile & Internet Banking is available in English and Arabic languages.

Individual customers starting from 16 years old, who opened their bank accounts starting October 2017 and did not register for Mobile & Internet Banking Services before. Also, customers who cancelled the service before will be able to register again online through the website. 

It is the CIF which consists of the first nine digits of the customer's account number.

• The activation code is a 16-digit code you receive via SMS and is used at the initial setup only when activating the Mobile Banking application.
• The initial login PIN is an 8-digit code that is used for once during first time login and then a new password of your choice is created.

Mobile & Internet Banking password must be:

• 8 to 16 characters long
• Alphanumeric and contains at least a capital letter, a number and a special character
• Not in Arabic letters

To reset your password, please call the Contact Center on 19033.

Certificate of Deposits and Time Deposits can only be booked from a Current or a Saving account through ALEXBANK Mobile & Internet Banking.

The debiting and crediting account should be the same in case of booking the Certificate of Deposit or the Time Deposit through ALEXBNK Mobile & Internet Banking.

Please call the Contact Center on 19033 or +202 19033 from abroad to deactivate Mobile & Internet Banking service temporarily.

Please call the Contact Center to unlock your user on 19033 or +202 19033 from abroad.

Mobile Banking application follows the below security measures:

• Accessing the service is only done using your unique user ID and password
• Creating a strong password is a must during the initial login process
• Advanced encryption technology to help prevent unauthorized access to your accounts 
• Our privacy policy guarantees the protection of your financial information
• Session time out is enabled and the application will automatically log itself out after 5 minutes from being inactive

If you are already a registered user, you can get the activation code instantly via SMS by clicking on “Have you registered before?” on the Mobile Banking application, then login using your User ID, password and activation code, or you can call our Contact Center on 19033.

It’s the international bank account number which is the gateway for more efficient transfers to and from other banks. You will find your IBAN in “account information” section in Mobile & Internet Banking and you can also easily share it via SMS, E-mail or WhatsApp to receive transfers.

The O-Key application is used to generate a One Time Password (OTP) to authorize your online banking transactions. For your security, each generated OTP is used once and is only valid for a short period of time.

With the O-Key link feature you will have the O-KEY embedded into your Mobile Banking application through a link that appears on every transfer for faster transaction authentication.

Yes, you can activate it through ALEXBANK Mobile & Internet Banking from "Settings" then choose “Sign-in & Security” and turn “Easy transfer" off.

• Open the side menu
• Click on “Transfers”
• Choose “Transfer to myself”
• Choose the from and to account
• Insert amount to be transferred
• Click on “Proceed”
• Transfer done successfully

*Please note that transfers between customers own accounts can only be performed through ALEXBANK Mobile and Internet Banking in the below branches as a pilot phase starting 20th of November 2022:

• Shubra branch
• Ghamra branch
• Sheraton branch
• Italian Consulate branch
• Sporting branch
• 15th of May branch
• Manial branch

• Open the side menu
• Click on “Transfers”
• Choose “Pay someone”
• Choose Choose payment type "ALEXBANK account"
• Insert the required transfer details
• Click on “Proceed”
• Insert the OTP from the O-Key application
• Transfer done successfully

*Please note that transfers to ALEXBANK beneficiaries can only be performed through ALEXBANK Mobile and Internet Banking in the below branches as a pilot phase starting 20th of November 2022:

• Shubra branch
• Ghamra branch
• Sheraton branch
• Italian Consulate branch
• Sporting branch
• 15th of May branch
• Manial branch

Instant transfers 24/7 are available to any bank account in the Instant Payment Network "IPN" using bank account number or IBAN or Instant Payment address “IPA” or mobile number by following the below steps: 

• Open the side menu
• Click on “Transfers”
• Choose “Pay someone”
• Choose payment type “Local bank account” or Instant Payment address “IPA” /Mobile Number
• Insert the required transfer details
• Click on “Proceed”
• Insert the OTP from the O-Key application
• Transfer done successfully 

Instant transfers 24/7 are available to any bank account or card to all the banks in the Instant Payment Network "IPN":

• ALEXBANK
• Abu Dhabi Commercial Bank Egypt
• Abu Dhabi Islamic Bank - Egypt
• Ahli United Bank
• Al Ahli Bank of Kuwait Egypt
• Arab African International Bank (AAIB)
• Arab Bank
• Arab International Bank
• Attijariwafa Bank Egypt
• Banque Du Caire
• Banque Misr
• Citi Bank Egypt
• Commerical International Bank (CIB)
• Credit Agricole Egypt
• Egyptian Arab Land Bank
• Egyptian Gulf Bank
• Emirates NBD Egypt
• Export Development Bank of Egypt
• Faisal Islamic Bank of Egypt
• First Abu Dhabi Bank Misr
• HSBC Bank Egypt S.A.E
• Housing And Development Bank
• Mashreq Bank
• National Bank of Egypt
• National Bank of Kuwait Egypt 
• QNB ALAHLI
• Societe Arabe Internationale de Banque
• Suez Canal Bank
• The United Bank
• aiBANK
• alBaraka Bank Egypt

Instant transfers 24/7 are available for any Mobile Wallet in Egypt by following the below steps:  

• Open the side menu
• Click on “Transfers”
• Choose “Pay someone”
• Choose payment type “Mobile wallet”
• Insert wallet mobile number
• Insert amount to be transferred
• Click on “Proceed”
• Insert the OTP from the O-Key application
• Transfer done successfully 

Instant transfers 24/7 are available to any Card (Credit cards – Debit Cards – Prepaid Cards) in the “Instant Payment Network (IPN)” by following the below steps: 

• Open the side menu
• Click on “Transfers”
• Choose “Pay someone”
• Choose payment type “Cards"
• Insert the required transfer details
• Click on “Proceed”
• Insert the OTP from the O-Key application
• Transfer done successfully

The customer must have at least one active account in local or foreign currency in order to activate a dormant account through the Mobile & Internet Banking by following the below steps:    

• Open the side menu
• Click on “Accounts”
• Choose the account you want to activate from the dormant accounts list and click "Activate"
• Insert the OTP from the O-Key application
• Account is successfully activated